We Build It Once. We Back It Forever.
Every product that leaves the Bunbury workshop is backed by our lifetime craftsmanship guarantee. If our work fails, we fix it.
Stitching
Every stitch line guaranteed to hold. If it unravels under normal use, we repair or replace.
Materials
Automotive-grade leather and components. If the material fails outside expected wear, we make it right.
Build Quality
Fitment, finish, and construction. If the build itself has a defect, we cover it for life.
What's Covered
- Stitch lines pulling apart under normal use
- Leather seams separating from the board
- CNC board cracking or warping
- Stitching colour fade beyond expected limits
- Manufacturing defects in any component
- Build quality issues we missed during QC
What's Not Covered
- Normal wear and tear from daily use
- Damage from accidents, fire, water, or misuse
- Modifications made after purchase
- Cosmetic aging of leather (patina, softening)
- Improper installation (use a qualified installer)
- Damage from pets, sharp objects, or extreme heat
How to Claim
Email us with photos
Send a clear photo of the issue plus your order number to deegan@corbyscustomsco.com.au. The more detail the better.
We assess within 48 hours
We'll come back to you with a decision and next steps. Most claims are sorted on the photo alone.
Repair or replace
If it's covered, we repair the product in the workshop or send out a replacement. Return shipping covered for valid claims.
Common Questions
Does the guarantee transfer if I sell my 4WD?
No. The guarantee is tied to the original buyer and order number. We can't honour claims from second-hand buyers.
What counts as normal wear and tear?
Leather softening over years of use. Slight colour patina. Minor surface marks from regular handling. These are signs of a product being used and lived with, not faults.
Do I need to send the product back to make a claim?
Most of the time, no. A clear set of photos is enough. If the issue needs hands-on inspection, we'll arrange return shipping at our cost.
How long does a warranty repair take?
Typically 2 to 3 weeks once we receive the product. Same workshop, same crew, no shortcuts even for warranty work.
What if my installer damaged the product during fitting?
Installation damage isn't covered. We recommend using a qualified automotive trimmer or installer for fitment. If you're unsure, ask us for a referral in your area.